Refund and Returns Policy

1. Overview

The Real AI Agents, also known as TRAIA, may sell digital products, downloadable resources, prompt packs, workflow templates, guides, print-on-demand merchandise, apparel, accessories, and other products through our website.

Because our products may include both digital downloads and made-to-order physical products, refund and return eligibility depends on the type of product purchased and the reason for the request.

2. Contacting Us About an Order

For all refund, return, damaged item, download, or order support requests, contact us at:

Email: contact@therealaiagents.com

Please include as much information as possible so we can review your request quickly.

• Your name
• Your order number
• The email address used at checkout
• A clear description of the issue
• Photos if the product arrived damaged, misprinted, defective, or incorrect
• Screenshots if you are having trouble accessing a digital download

3. Digital Products and Downloads

Digital products may include prompt packs, PDFs, workflow guides, templates, checklists, SOPs, downloadable resources, training materials, or other digital files.

Because digital products can be accessed, copied, downloaded, or used immediately after purchase, all digital product sales are final once the file, link, or resource has been delivered or accessed.

We do not offer refunds for digital products because of:

• Change of mind after purchase
• Failure to read the product description before purchase
• Lack of compatibility with your preferred tools or workflow
• Platform changes made by third-party AI tools or software providers
• Different creative results than expected from AI tools
• Misuse, editing, or alteration of the downloaded materials

4. Digital Product Exceptions

We may review digital product refund requests on a case-by-case basis in limited situations.

Examples may include:

• You were charged more than once for the same digital product by mistake.
• You purchased the same product twice by accident and did not access both purchases.
• The download link or file delivery failed and we are unable to provide access after a reasonable support attempt.
• The wrong file was delivered and we cannot correct the issue.

5. Print-on-Demand and Physical Products

Some TRAIA physical products may be produced through print-on-demand or fulfillment partners. These products may include apparel, accessories, desk mats, posters, merchandise, or other made-to-order items.

Print-on-demand products are generally made specifically for each customer after an order is placed. Because of this, we generally cannot accept returns, exchanges, or refunds for buyer’s remorse, wrong size selection, wrong color selection, incorrect shipping information provided by the customer, or change of mind.

Please review product descriptions, sizing information, colors, materials, and shipping details carefully before placing your order.

6. Damaged, Defective, Misprinted, or Incorrect Physical Products

If your physical product arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible at contact@therealaiagents.com.

Please report the issue within 14 days of delivery whenever possible, and no later than 30 days from delivery, so we can review the issue with the appropriate fulfillment provider.

Your message should include:

• Your order number
• The email address used at checkout
• A description of the issue
• Clear photos showing the damage, defect, misprint, or incorrect item
• Photos of the packaging if the package was damaged during delivery

7. Return Shipping for Physical Products

Because some products may be fulfilled through print-on-demand partners, a return may not always be required for damaged, defective, misprinted, or incorrect items. In some cases, photo proof may be enough for review.

If a return is required, we will provide instructions before you send anything back. Please do not ship products back without contacting us first.

If a return is approved because of a confirmed production error, damage, defect, or incorrect item, we will explain whether return shipping is required and who is responsible for it.

8. Items That Are Generally Not Eligible for Return or Refund

Unless required by applicable law or approved by The Real AI Agents in writing, the following are generally not eligible for return, exchange, or refund:

• Digital products that have been delivered, accessed, or downloaded
• Prompt packs, guides, PDFs, templates, checklists, and downloadable resources
• Print-on-demand products ordered in the wrong size or color
• Items ordered with incorrect shipping information provided by the customer
• Products affected by customer handling, misuse, washing, alteration, or damage after delivery
• Buyer’s remorse or change of mind purchases
• Gift cards, if offered
• Sale, clearance, limited release, or final sale items marked as non-refundable

9. Incorrect Shipping Information

Customers are responsible for entering accurate shipping information at checkout.

If an order is returned, delayed, lost, or delivered to the wrong address because incorrect or incomplete shipping information was provided, we may not be able to issue a refund or replacement.

If you notice an address error after ordering, contact us immediately. We cannot guarantee that an address can be changed once an order has entered production or shipment.

10. Lost or Delayed Packages

Shipping timelines may vary based on production time, carrier delays, holidays, weather, address issues, customs, and other factors outside our control.

If tracking shows that your package is delayed, contact the shipping carrier first when appropriate, then contact us if you still need support.

If tracking shows that an order was delivered, but you did not receive it, please check the shipping carrier before contacting us.

11. Refund Processing Time

If a refund is approved, processing times may vary based on the payment processor, bank, card issuer, WooCommerce settings, fulfillment provider, and payment method.

Once a refund is issued, it may take several business days for the funds to appear on your original payment method. We cannot control bank or payment processor timing after the refund has been initiated.

12. Exchanges

We do not generally offer exchanges for print-on-demand products due to size selection, color preference, or buyer’s remorse.

If an item arrives damaged, defective, misprinted, or incorrect, contact us so we can review the issue and determine whether a replacement, reprint, refund, or other solution is appropriate.

13. AI Tool Results, Templates, and Creative Outcomes

Some TRAIA digital products may include prompts, templates, workflows, examples, or creative systems designed for use with AI tools or digital platforms.

We do not guarantee that a prompt, workflow, guide, or resource will produce a specific result, income outcome, creative output, ranking result, audience response, platform approval, or business result.

AI tools and creative platforms may change their models, settings, outputs, terms, pricing, policies, and capabilities at any time. These changes are outside our control and do not automatically qualify a digital product for refund.

14. Abuse, Fraud, or Policy Misuse

We reserve the right to deny refund, return, replacement, or support requests that appear fraudulent, abusive, misleading, excessive, or inconsistent with this policy.

We may also limit future purchases, access, or support if we determine that our refund or replacement process is being misused.

15. Changes to This Policy

We may update this Refund and Returns Policy from time to time as our shop, products, fulfillment partners, payment systems, digital resources, or business practices change.

When we update this page, we will revise the “Last updated” date at the top of the policy.

16. Contact Us

If you have questions about this Refund and Returns Policy or need help with an order, contact us at:

The Real AI Agents
Website: https://therealaiagents.com/
Email: contact@therealaiagents.com