Hey there, it’s Jessica with The Real AI Agents! We truly hope you never need this information, but we know that sometimes things don’t go as planned. Whether it’s a rare hiccup with your order or a damaged product, we’ve got you covered. Our goal is to make your experience as smooth and stress-free as possible, even when things take an unexpected turn. Below, you’ll find all the details on how we handle returns and refunds, so you can shop with confidence and peace of mind. Let’s dive in and make sure you know exactly what to do if you ever need to return an item or request a refund.
Product Eligibility
- Eligible Products: Wall art canvas, posters, signs, apparel, home and office accessories.
- Non-Eligible Products: Digital downloadable files for personal use (non-refundable) and custom orders.
Conditions for Returns
- Return Condition: Products must be unused and in their original packaging.
- Time Frame: Returns must be initiated within 15 days from the purchase date.
Return Process
- Initiate Return:
- Google Form: Use the provided link (will be shared via email).
- Email: Contact us at therealaiagents@gmail.com to receive the return form link.
Shipping and Costs
- Return Shipping: Customers are responsible for return shipping costs.
- Prepaid Return Label: We will email a prepaid return label once the return is authorized.
Refund Policy
- Refund Method: Refunds will be issued to the original payment method.
- Processing Time: Refunds will be processed within 72 hours upon receiving the returned item.
- Partial Refunds: Not applicable; only full refunds for eligible returns.
Defective or Incorrect Items
- Provider: Printify handles the replacement of all non-digital download products.
- Replacement Policy: Defective or incorrect items can be replaced within 30 days of delivery.
- Request Process: Contact us with pictures/videos of the defective item(s) for a free reprint or refund request. We will submit a request on your behalf to Printify.
Contact Information
- Customer Support: therealaiagents@gmail.com
- Return Address: PO BOX 471, Plainfield, IN 46168
Additional Information
- Restocking Fees: None
International Returns: No special considerations; the standard return policy applies.